We offer various shipping options to meet your needs. You can choose between standard shipping with DHL or DHL express shipping. Standard shipping within Germany is free of charge. If you would like to receive your order faster, express shipping is available for an additional fee. The exact shipping costs will be shown to you during the ordering process before you complete your payment.
We send our shipments using DHL 's climate-friendly Go Green service and thus contribute to protecting the environment.
Orders received before 2:00 p.m. on working days will be carefully packaged and handed over to the shipping service provider on the same day.
Delivery time depends on your selected shipping option and your location. Public holidays within Germany affect the delivery time of your order and lead to delivery being postponed by 1-2 working days following the public holiday.
Standard shipping with DHL
Within Germany the delivery time is usually 1-3 working days.
Express shipping with DHL
Express deliveries are only possible within Germany and only on the German mainland. Orders placed before 11:00 a.m. Monday-Friday can be delivered the next business day (not including Saturdays).
Delivery to a DHL packing station
You are also welcome to have your order delivered to a DHL packing station . You can select this in the “Information/Delivery Address” step when completing the order.
You can find more information about this DHL service here .
We want you to have an overview of your order at all times. Therefore, we offer you a tracking number that you can use to track the status of your delivery. Once your order has shipped, you will receive a tracking link via email.
We also offer international delivery. Please note that delivery time for international orders may vary depending on the destination country. Customs duties and taxes that may be incurred upon import are the responsibility of the customer.
We want your shopping experience with us to be smooth and satisfactory. If you have any questions about your order or shipping, please do not hesitate to contact our customer service at firstname.lastname@example.org . We are always ready to help you!
Thank you for your trust in our online shop. We hope you enjoy your products!
Your KAVIAQ team